اردو  Β·  Urdu Β· Patient Support
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Sana

XYZ Hospital
Ω…Ψ±ΫŒΨΆΩˆΪΊ کی ΩΎΫΩ„ΫŒ ؒواز β€” ہر ΩˆΩ‚Ψͺ، ہر Ψ―Ω†

Urdu patient support β€” OPD appointments, doctor availability, and hospital guidance, 24/7.

Ready 00:00
πŸŽ™οΈ Speak in Urdu
About Sana

Urdu patient support
done right

Sana is an Urdu-speaking AI patient support agent built for hospitals and clinics. She handles the full range of front-desk interactions in natural, warm Urdu β€” from booking OPD appointments to answering queries about doctors, departments, and lab results.

Patients don't need to navigate confusing IVR menus or wait on hold. Sana understands what they need, responds instantly, and either resolves the query or connects them with the right department.

She operates 24/7 β€” handling overnight queries, early morning appointment requests, and peak-hour volumes without any staffing constraints.

What makes Sana different
  • Speaks fluent, warm Urdu β€” patients feel understood, not processed
  • Knows hospital structure: departments, doctors, OPD hours, emergency protocols
  • Available 24/7 β€” handles calls your front desk misses after hours or during peak load
  • Captures structured patient data for EHR/CRM integration and follow-up workflows
What Sana Handles

Capabilities

Six core functions Sana performs in fluent Urdu β€” every call, every time.

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OPD Appointment Booking
Books and manages outpatient appointments in Urdu β€” doctor selection, date/time preference, and confirmation.
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Doctor Availability
Answers queries about which doctors are available, their specialisations, and OPD schedules.
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Lab Result Guidance
Guides patients on how to collect lab results, report timelines, and whom to contact for follow-up.
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Hospital Info & Directions
Shares hospital timings, department locations, emergency contact numbers, and visiting hours.
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Prescription Refill Queries
Handles prescription refill inquiries and routes patients to the appropriate doctor or pharmacy.
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Urgent Case Escalation
Identifies urgent medical queries and escalates immediately to human staff with full call context.
Transparency

What This Call Captures

Sana collects only what is necessary to serve the patient. All data is handled per Retell AI's privacy policy.

Patient Name & Contact
Name and phone number for appointment confirmation and follow-up communication.
Doctor or Department Required
The specific doctor, specialist, or department the patient is seeking β€” used for accurate routing.
Medical Issue or Query
Brief description of the patient's concern or reason for visit β€” helps assign the right resource.
Preferred Appointment Time
Preferred date, time slot, and any scheduling constraints provided by the patient.
Patient ID or MR Number
Medical record number if volunteered by the patient β€” used to pull prior records for the appointment.
How to Use
01
Click Start Call
Press the gold button above. Your browser will prompt for microphone access β€” click Allow to connect.
02
Speak in Urdu
Sana will greet you in Urdu. Speak naturally β€” she understands conversational Urdu and Roman Urdu.
03
Get Helped Instantly
Sana books your appointment, answers your query, or connects you to the right department right away.