اردو · Urdu · Conversation Flow
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Ayesha β€” Flow

XYZ Insurance Company Β· Insurance Agent (Flow)
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Structured Urdu insurance conversations β€” guided, clear, and always on point.

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Engine Comparison

V5 vs Flow

Which Engine Is Right for Your Business?

πŸ€– V5 β€” LLM Engine
  • Free-form natural conversation β€” no fixed script
  • Handles complex, unexpected questions gracefully
  • Best for nuanced inquiries and varied dialogue
  • Adapts tone and phrasing dynamically
  • Ideal for consultative or open-ended calls
✦ Flow β€” This Agent
  • Structured dialogue β€” follows a defined call path
  • Consistent messaging across every single call
  • Best for high-volume, repeatable query types
  • Compliance-ready with predictable outputs
  • Ideal for standardized insurance workflows

Both engines speak fluent Urdu Β· Both powered by Retell AI

Meet Ayesha (Flow)

Ayesha (Flow) uses Retell's Conversation Flow engine β€” a structured dialogue system that guides customers through insurance interactions step by step. Unlike free-form LLM responses, Flow ensures every call follows a defined path: greeting β†’ intent identification β†’ resolution.


This makes Ayesha (Flow) ideal for high-volume, repeatable insurance queries where consistency and accuracy are critical. Every customer receives the same quality of service, every time β€” fully in Urdu.

Flow Retell Engine β€” Structured Dialogue
اردو Primary Language β€” Fluent Urdu
24 / 7 Availability β€” Always On
100% Call Consistency β€” Every Time

Capabilities

πŸ“‹

Answer policy coverage questions in Urdu β€” clearly and consistently

πŸ’°

Provide premium quotes and product comparisons through guided dialogue

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Guide customers through claims submission with structured step-by-step flow

πŸ”„

Process renewal inquiries with consistent, compliant messaging every call

πŸ“œ

Follow structured conversation scripts for regulatory compliance requirements

⚑

Handle high-volume identical queries efficiently without variability or errors

❓

Answer FAQs about policy terms, conditions, and exclusions in plain Urdu

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Route complex or sensitive cases to qualified human advisors at the right moment

What It Captures

  • Customer name and CNIC (if provided during the call)
  • Policy number and insurance product type
  • Inquiry category β€” new policy, renewal, claim, or general query
  • Preferred callback time and contact number
  • Conversation summary and resolution status

How It Works

01

Start Your Call

Click the Start Call button above and allow microphone access when prompted by your browser.

02

Follow the Flow

Ayesha guides you through a structured conversation β€” greeting, intent, then resolution in Urdu.

03

Get Your Answer

Receive instant confirmation, guidance, or a callback arrangement β€” consistently in Urdu.