اردو  Β·  Urdu Β· Complaint & Support
🚌

Complaint Helpline

XYZ Logistics Company
Ψ’ΩΎ کی شکایΨͺ ΫΩ…Ψ§Ψ±ΫŒ Ψͺرجیح ہے

Every complaint heard. Every journey query answered. In fluent Urdu, 24/7.

Ready 00:00
πŸŽ™οΈ Speak in Urdu
About This Agent

Passenger complaints
taken seriously

This Urdu-speaking AI agent handles passenger and customer complaints for transport and logistics companies. It receives complaints accurately in natural Urdu, provides journey and booking information, and escalates unresolved issues to the right team β€” ensuring every passenger feels heard.

No more long hold times, no language barriers, no complaints that fall through the cracks. Every call is logged, categorised, and actioned β€” with a structured summary sent to your operations team in real time.

Available 24/7, this agent handles the overnight and weekend complaint volumes that typically go unattended β€” protecting customer trust and brand reputation.

Why this agent matters
  • Passengers speak Urdu β€” the agent does too, fluently and without friction
  • Every complaint is logged with full structured data, not just a call recording
  • Operates 24/7 β€” captures complaints during nights, weekends, and peak periods
  • Escalates unresolved cases to human agents with the complete call summary pre-loaded
What This Agent Handles

Capabilities

Six core functions this agent handles in fluent Urdu β€” every call, every time.

πŸ“£
Complaint Reception
Receives and logs detailed passenger complaints in Urdu β€” accurately capturing the issue, route, and context.
πŸ—ΊοΈ
Journey & Route Info
Provides accurate journey details, departure times, route information, and service updates.
🎫
Ticketing & Booking Queries
Handles ticketing inquiries, booking confirmations, and reservation management in Urdu.
πŸ’°
Refund & Compensation
Processes refund inquiries and compensation requests β€” capturing all required details for the team.
πŸ“Š
Complaint Status Tracking
Provides status updates on previously lodged complaints and communicates resolution timelines.
πŸ”€
Management Escalation
Escalates unresolved or high-priority complaints to the management team with full call context.
Transparency

What This Call Captures

All data is collected to resolve your complaint accurately. Handled per Retell AI's data policy.

Passenger Name & Contact
Name and phone number for complaint tracking, follow-up, and resolution communication.
Journey Date, Time & Route
The specific journey details the complaint relates to β€” date, departure time, origin, and destination.
Complaint Category & Description
Full description of the complaint β€” staff behaviour, delay, cleanliness, booking issue, safety concern, etc.
Ticket or Booking Reference
Ticket number or booking reference (if available) to locate the booking and validate the complaint.
Desired Resolution & Follow-up Preference
What outcome the passenger is seeking and whether they prefer a callback, email, or in-person resolution.
How to Use
01
Click Start Call
Press the gold button above. Allow microphone access when your browser prompts.
02
Speak in Urdu
The agent will greet you in Urdu. Describe your journey and complaint naturally β€” it listens and understands.
03
Get a Resolution
Your complaint is logged, acknowledged, and escalated to the right team with full details captured.