AI Voice Agent Β· English
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Emma sets the standard for your firm.

XYZ Law Firm Β· Law Firm Receptionist

First impressions matter. Emma gets them right, every time.

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About Emma

Precision, discretion, and presence.

Emma is a composed, professional AI receptionist trained for law firms. She handles initial client inquiries with precision β€” screening potential clients, scheduling consultations, and gathering key case details β€” so your attorneys walk into every meeting prepared.

The legal intake process is high-stakes. A fumbled first call can lose a major client or waste attorney time on unqualified prospects. Emma eliminates both risks β€” qualifying callers before scheduling, and ensuring the right attorney is matched to the right case type.

She handles sensitive conversations with the discretion expected in legal settings β€” collecting only what's needed, speaking with authority, and always projecting the professionalism your firm demands.

What makes Emma different
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Composed under pressure
Emma remains calm and precise even with distressed or demanding callers β€” never flustered, always professional.
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Qualifies before scheduling
Emma screens matter type and urgency before booking attorney time, protecting your team from unqualified intake sessions.
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Available for after-hours intake
Emma captures prospective clients at any hour, ensuring your firm never loses a lead because the office was closed.
What Emma Handles

Capabilities

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Client Screening & Qualification
Screens potential client inquiries to assess matter type, relevance, and fit before scheduling attorney time.
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Consultation Scheduling
Books initial consultations with the appropriate attorney based on practice area and availability.
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Practice Area Information
Provides accurate information about the firm's practice areas, specialisations, and notable case experience.
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Case Detail Collection
Gathers key case details and urgency indicators so attorneys are fully briefed before consultations begin.
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Office Hours & Location
Answers queries about office hours, location, parking, and directions for in-person consultation visits.
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Sensitive Call Handling
Manages emotionally sensitive calls with discretion and professionalism, never overstepping legal or ethical boundaries.
Transparency

What This Call Captures

Emma collects only the information required for legal intake. All data is handled confidentially by XYZ Law Firm and used solely to facilitate your consultation. No information is shared externally without your consent.

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Prospect Name & Contact Information
Recorded to create your intake file and confirm consultation details with the assigned attorney.
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Legal Matter Type & Brief Description
Collected to match you with the correct practice area and ensure the right attorney reviews your case.
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Urgency Level & Preferred Timeline
Helps prioritise scheduling for time-sensitive matters and flag urgent cases for immediate attorney review.
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Preferred Consultation Date & Time
Used to book a consultation slot that fits your schedule with the appropriate attorney.
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Referral Source
Noted to acknowledge referrals appropriately and track which channels bring the most qualified prospects.
How It Works

From first call to consultation ready

1
Click Start Call
Click the button above to be connected to Emma. No hold music, no waiting β€” she answers instantly.
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2
Allow Microphone
Allow microphone access in your browser. Emma will hear and respond to you clearly and in real time.
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3
Speak Naturally
Describe your legal matter naturally. Emma will ask the right questions and schedule your consultation efficiently.