Enhancing the Customer Expereince with the Power of AI & No Code
Personalization and ease of doing business or problem solving are the primary functionalities people look from Call centers
Call centers have evolved since their start in 1960 but so have the expectations of the users and currently most of the call centers are just considered as a medium of service delivery and that to an in-efficient one
Utilizing Power of AI and no Code for Exceptional Customer Experience. Following challenges are faced by organizations due to technological obsolesce :
1. The Call Center Agents don’t have complete visibility of the customer , thus Time is spent in service delivery and very in effective or no up sale functionality possible.
2. Lack of Visible scripting like service, agents at times forget part of sales pitch thus making the interaction in efficient.
3. Listing to call recordings to gather points for delivery subsequently is quite cumbersome. Transcripts are a much better medium for the same.
4. In Effective tools to gauge quality of service delivery of agents quite difficult.
5. Traditional Training mediums seems in effective as agents are not able to remember everything for a longer period. Regular micro learning have much better results.
There a host of other challenges which hinder organizational growth. We utilize the power of AI & No Code to provide Solutions for Organizational Growth .